HOSTED BY Kevin Rogers

COPY CHIEF RADIO

Ep 135: How To Create An Epic Customer Experience with Jason Friedman

CC_Radio_iTunes_album_art_update
Copy Chief Radio

Ep 135: How To Create An Epic Customer Experience with Jason Friedman

download button   itunes button   stitcher button

In This Episode

You know when you’re at a concert and the band decides to work out some new material on you…

… and it’s immediately evident this band’s time has passed and they need to stick to the hits?

So you start looking up into the rafters to amuse yourself, and you notice there’s a dude up there strapped to a chair running the lights.

Jason Friedman used to be that dude. 

He created stage production for artists like Rush and Peter Gabriel, plus a slew of touring Broadway productions.

And that’s what makes him so great at what he does now, which is helping businesses create great customer experiences. 

I had a blast hearing Jason explain…

  • How he helped Foot Locker transform the in-store experience by guiding their customers’ thought stories as they made their way through the store (and saw a 400% increase in sales!)…

  • Why a good customer experience doesn’t mean that everything went perfectly (and how to turn a bad experience into even deeper loyalty)…

  • How he spends January 1st crafting moments of “planned spontaneity”…

  • How a restaurant went from empty and forgettable to packed with raving fans simply by changing the color of their napkins…

If you have ever wondered why you love spending money some places and feel oddly disturbed about others… and want to help your clients and customers feel only love for you…

Resources

Download the CX Formula Free Guide here

Download the episode here

Plus… whenever you’re ready:

Grab your ticket for Copy Chief Live here

Join us inside Copy Chief here

Download the free 60 Second Sales Hook book here

 

 

[podcast_optin]

 

The Amazing 60-Second Sales Hook That Creates An Instant Bond With Your Best Prospects…

PLUS: get fill-in-the-blank templates and word-for-word video scripts that instantly establish Know, Like and Trust with visitors to your site!

 

We will only send you awesome stuff